Approach Principles
Platform management means people & technology management.
Setup procedures should be documented, scripted, and then automated.
Training materials should available or referenced in a central place.
All administrative operations should be documented, scripted, and then automated.
All customization or special configuration should be documented, and part of an automated devops process.
All knowledge should be kept up to date as part of each sprint.
11. Setup
Setup procedures should be documented, scripted, and then automated.
- Understanding current / future needs.
- Mapping a next viable architecture.
- Deciding on Infrastructure.
- Install & Stress Test.
- Orchestration Automation.
- Continuous Integration & Delivery.
12. Training
Training materials should available or referenced in a central place.
- Discovery: Understand skill gaps.
- Curriculum Planning.
- Architecture Training.
- Implementation Training.
- Operations Training.
- Ongoing Mentoring.
13. Administration
All administrative operations should be documented, scripted, and then automated.
- Service Management.
- Service Transition.
- Incident Management.
- Data / Disaster Recovery Plan.
- Continuous Monitoring.
- Continuous Testing.
14. Customization
All customization or special configuration should be documented, and part of an automated devops process.
- Self Service Process.
- Testing Environments.
- Service Transition.
- Service Strategy.
- Continuous Testing.
- Change Management.
15. Knowledge
All knowledge should be kept up to date as part of each sprint.
- Platform Architecture.
- Platform Operations Runbook.
- Platform Implementation Guide.
- Issue Resolution Knowledge.
- Public / Internal Knowledge Sources.
- Continuous Knowledge Creation.